Shipping policy
Hope will ship the product(s) ordered from Monday to Friday, from 9am to 7pm, except holidays, and on the days and times used by the logistics company, to the delivery address indicated by the customer.
Our delivery service does not include a scheduling option, so the delivery of the order will be made without prior contact by the carrier, and it is necessary to ensure that someone is at the delivery address.
The delivery time may vary depending on the destination country. Estimated delivery time, including manufacturing time for each item in Europe varies between 10-15 business days. Rest of the world: 15-25 working days.
Hope will inform the customer of the unavailability of the product(s) ordered, and will proceed to refund the amount paid, within a maximum of 15 (fifteen) days from the knowledge of the unavailability.
If you do not receive your order within 90 (ninety) days from the date of payment of the order, please send an e-mail to (email you have) informing us of this. After this deadline, Hope cannot be held responsible for the lost order.
Delivery is considered to have taken place upon signature on the delivery receipt at the agreed address.
Our delivery service does not include a scheduling option, so the delivery of the order will be made without prior contact by the carrier, and it is necessary to ensure that someone is at the delivery address.
The delivery time may vary depending on the destination country. Estimated delivery time, including manufacturing time for each item in Europe varies between 10-15 business days. Rest of the world: 15-25 working days.
Hope will inform the customer of the unavailability of the product(s) ordered, and will proceed to refund the amount paid, within a maximum of 15 (fifteen) days from the knowledge of the unavailability.
If you do not receive your order within 90 (ninety) days from the date of payment of the order, please send an e-mail to (email you have) informing us of this. After this deadline, Hope cannot be held responsible for the lost order.
Delivery is considered to have taken place upon signature on the delivery receipt at the agreed address.